Frequently asked questions

Prices/Payment

  • More info on our 1-day ticket rates.

  • At the entrance and at the park you can pay with:

    • cash money
    • debit or credit card (Visa, Mastercard, American Express, Diners Club)
    • eco cheques*, sports and culture cheques and meal vouchers**

    Eco cheques*, sports and culture cheques and meal vouchers**

      Paper Digital
    Sodexo Eco Pass* Eco Pass*
      Culture Pass* Lunch Pass**
      Cadeau Pass Cadeau Pass
    Edenred eco cheques* Ticket Restaurant**
      Supreme award  
      Sport & culture*  

    Prices are free of VAT, and are subject to change.

    * Only accepted at the entrance.
    ** Only accepted in the catering services onsite.

    Buy your tickets online

  • Your purchase receipt is a valid receipt for your bookkeeping. Do you still require an invoice for compliance? You can get an application form for such an "invoice for compliance" ("factuur voor voldaan") from the ticket window (€ 5.00) or, prior to your visit, contact our B2B sales team on 03 224 89 36.

  • We offer gift vouchers from € 25.  To purchase a gift voucher, you can either:

    • get it daily from our ticket windows and the Planckendael member service desk
    • by bank transfer to the account number BE23 7755 9575 1991. In the communication field, please specify "GIFT VOUCHER" for gift voucher. We will then send to the address stated on the transfer a voucher to the value of the amount paid. You can specify in the communication if the voucher should be sent to a different address. Please expect a processing time of 14 days.
    • order your gift voucher online
  • Payments from the Netherlands can be credited to our account at Dexia– IBAN: BE51 7895 8587 4762 / BIC: GKCCBEBB.

Animals and pets

  • When the weather gets very cold, our animals can chose if they stay in their indoor enclosure or if they go out. Some animals, such as penguins and little pandas feel precisely in their element in cold weather. But you can still admire the animals in their indoor enclosures of course. So, even in cold weather, there are plenty of animals you can see in Planckendael.

  • Yes, you can! If you register to receive our newsletter, you will get the latest news about our animals on a regular basis.

  • No, our animals are not pets. They have special requirements as regards their care, nutrition and accommodation, and, with a few exceptions, they are not tame. Some are downright dangerous. According to international agreements, we only move our animals to other EAZA zoos (European Association of Zoos and Aquariums), as part of a breeding programme for example. Visitors who nonetheless want to take a 'beastly' gift home from the ZOO can drop into our Jungle Shop where super cute cuddly animals are waiting to be adopted.

  • No, visitors cannot bring their pets to the park. We must be strict in this respect, as this can indeed jeopardise the safety and health of our animals and our visitors. Moreover, we do not have any kennel in which to accommodate dogs. The only exception we make is for assistance or service dogs (e.g. for visually impaired or disabled visitors).

  • Please contact your own vet to give your pet the best possible care

  • It is impossible for us to adopt animals from individuals and this for various reasons. Lack of space for example, but also racial purity or oversupply. In order to maintain a healthy animal population, animals are almost exclusively exchanged between the EAZA zoos (European Association of Zoos and Aquariums). If a person has a pet that they would rather no longer look after, they should contact an animal shelter or a pet shop for further information.

  • All our animals have an appropriate, well balanced diet that is strictly controlled by the veterinarian, the biologists and the caretakers. We therefore urge you not to feed our animals. Even "healthy" foodstuffs like carrots or bananas can make some animals sick and totally upset their digestive system.

    We also ask you to refrain from feeding the pigeons and gulls that fly freely into our park. These animals sometimes carry diseases which could make our residents sick as well. Moreover, gulls especially can be aggressive and harass visitors on the terraces while trying to grab chips and food remains.

    Still, you'd very much like to see our animals eating? Check out our daily programme: penguins, birds of prey or seals are fed at given times!

  • Most of the zoo animals are not pets but wild animals. To avoid accidents, we must proceed with extreme caution when handling them. While many animals do not look very dangerous, because of their strength and weight they can still cause accidents. Our caretakers are specially trained to deal with these animals and avoid direct contact as much as possible. 

  • Find out more on the CRC (Centre for Research and Conservation) and their activitities. This scientific cell is an important component of the Royal Zoological Society of Antwerp (KMDA in Dutch). CRC employees carry out scientific work not only in Antwerp ZOO and in Planckendael, but also 'in situ', on foreign assignments (for example the BioBrasil project, which focuses on golden-headed lion tamarins in Brazil). The CRC boasts international fame and recognition

Practical info

  • All year round, you can grab a quick bite or enjoy a more substantial hot dish in our self-service restaurants Toepaja and De Ooievaar. You will also find a selection of snacks in the Bonobo Snack. 

  • From 1 November to 31 March you can picnic in the Toepaja and De Ooievaar (except during school holidays) provided that you consume one drink per person.

    From 1 April to 31 October picnicking is not allowed in Toepaja but you can still picknick in De Ooievaar provided that you consume one drink per person.

    Throughout the year you can picknick in De Wapiti where you don't have to consume anything. Naturally, there are various locations in the park (outside the restaurants) where you can eat your sandwiches.

  • Planckendael has two spacious car parks. Download the Planckendael plan here.

    Parking 1: at the entrance - 400 places
    Parking 2: on the other side of the animal park - 1600 places. A tunnel under the Leuvensesteenweg will take you safely to the entrance.
    Parking fee: € 8.00 / day, € 20.00 / year as an extra option for members.

  • Certainly, in Planckendael you can hire a pushchair at the main entrance for € 3.00 a day (€ 10.00 deposit). Token available in the shop.

  • Download the map of Planckendael. If you are already in the park, you will find free maps near the main entrance.

  • No, there are no lockers in Planckendael.

  • Yes, you can. You will find all the information relating to the B-Excursion here.

  • Of course you can take pictures and make videos to bring home great mementos of your day out at Planckendael. Professional photographers, however, must request permission beforehand (03 224 89 36). In some buildings, flash photography is however prohibited in order not to disturb the animals.

  • Yes, going to the toilet is free.

  • At Planckendael we do our utmost to offer everyone an enjoyable and exciting day. On that basis, we find it important to make as many places as possible accessible for wheelchair users. With the exception of the “Tree Top Trail” and the “African village” (steep trails), all areas and paths are accessible for wheelchair users.

    Find more information here.

  • Yes! In Planckendael we've put modern wheelchairs at your disposal. These are freely available through CM Mechelen. You are advised to book in advance (03/224.89.10 or 03/202.45.40) however.

  • Our restaurants have microwaves you can use.

  • You can change your baby's diper in all the woman toilets in the park. Check the park map for the location of the toilets.

Groups


  • Please consult the list of our group rates.

  • You can pay a deposit on your excursion up to three weeks before the day of the visit.

  • If you cancel at least 5 days in advance and in writing, you won't incur any costs.

  • No, you pay for the actual number of individuals present.

  • You need to reserve your group visit with a ZOO tour at least three weeks in advance. You should also book a group visit without a guide or meal in advance.

  • No, please choose the same menu for the whole group.

  • You will find a summary of our tours here.

  • No, for a tour, you will be charged € 50.00 for a guide. We provide 1 guide for 25 persons. For a Backstage tour, you will be charged € 75.00 for a guide (one guide for 20 persons).

    If the group fails to show up, the cost of the guide will also be charged (= no-show fee). For youth groups, however, the guide is free from 15 participating children. If a youth group fails to show up, the cost of the guide will also be charged.

  • A tour takes 1 hour on average.
    A backstage tour takes 1.5 hours.

Memberships

  • If you are already a member and you have digital membership cards, you can simply renew you membership:

    At the member service

    You don't need to bring passport photos. We will take a digital photograph of you there and then. If you are taking a family membership, we will do the same for the family members who are present. We will then make a personal pass for them as well. You will be able to enjoy the additional benefits of the membership (discount at other parks, free admission) as soon as everyone has their own DIGITAL pass.

    At the machines at the park entrance

    On the machine select the "members" button and follow the displayed procedure. Fast and simple. Please note: You can only renew your membership at the machine if nothing has changed in your family situation compared to the previous year.

  • New members can request their membership:

    At the member service

    Visit our member service on your first visit to the ZOO or Planckendael. We will take photographs of each family member there and then. You will also pay there. There are several payment options. You will be able to take your membership passes immediately. (Family members who cannot be present, can come along on their next visit to have their card made. You can also bring with you the identity card of the absent person, and we will use that photo to make the membership pass.)

    Questions?

    You can reach us by using the contact form, you can email the member service at ledendienst@kmda.org or call them:

    Antwerp ZOO: 03 202 45 63
    Planckendael: 015 45 09 26

  • You don't need to bring passport photos. We will take a digital photograph of you there and then. If you are taking a family membership, we will do the same for the family members who are present. Family members who are not present on your first visit can pop in later or upload their passport photo via our website. We will then make a personal pass for them as well. The additional benefits of the membership (discount at other parks, free admission) are only valid on presentation of your personal Planckendael membership pass.

  • As a grandparent, you and even your partner are able to purchase a membership (whether or not the 60+ membership). With a valid membership, you can ask for a grandchild card at our ticket window and/or member service, and this in both the ZOO and Planckendael. This card costs € 55.00 and allows you to invite your grandchild to accompany you 10 times on your excursion to the ZOO or Planckendael.

  • Children aged 3 and over must have their own pass.

    You can do this by going to the member service on your next visit to Antwerp ZOO. We will be happy to issue an additional pass then. We are now using digital cards, which means that we will take the photograph on the spot.

  • Please send us your change of address to make sure that you will receive ZOOmagazine on time and at the right address. If you send us an e-mail with your name, new and old address (ledendienst@kmda.org), we will gladly implement the change for you.

    It is not possible to change your address online, because we care about your privacy. Please e-mail changes in family composition or address to ledendienst@kmda.org.

  • If you purchase a membership pass from the member service in Antwerp ZOO or Planckendael, the cost of the day tickets is deducted when the membership is issued there. The day tickets will only be refunded if you purchase the membership pass within 5 days of buying the day tickets and on presentation of these tickets. The refunded amount may not exceed the value of the membership pass you purchase.

    What to do? It's very easy.

    Follow these steps to have your daytickets refunded.

    You can request a refund of your day tickets only for the people included in your membership. For example, when purchasing a family membership pass for 2 parents and 1 child, it is not possible to get a refund on tickets for 3 adults and 2 children.