More info on our 1-day ticket rates.
At the entrance and at the park you can pay with:
This is how we work together with Pluxee (formerly Sodexo), Edenred en Monizze:
* Only accepted at the entrance and subscription service.
** Only accepted in the catering services onsite.
*** At the entrance and subscription service, but also in our webshop
Your purchase receipt is a valid receipt for your accounting. Our purchase receipts contain all mandatory information to be accepted by the tax authorities as a compliant invoice. An invoice for payment is therefore not necessary.
If you would still like to receive an invoice, email the receipt and your billing details to factuurvoorvoldaan@kmda.org.
We offer gift vouchers from € 25. To purchase a gift voucher, you can either:
In the winter months, our exotic animals often still like to seek the warmth of their indoor enclosure. We hope you will be able to enjoy our entire ZOO again soon.
Yes, you can! If you register to receive our newsletter, you will get the latest news about our animals on a regular basis.
No, our animals are not pets. They have special requirements as regards their care, nutrition and accommodation, and, with a few exceptions, they are not tame. Some are downright dangerous. According to international agreements, we only move our animals to other EAZA zoos (European Association of Zoos and Aquariums), as part of a breeding programme for example. Visitors who nonetheless want to take a 'beastly' gift home from the ZOO can drop into our Jungle Shop where super cute cuddly animals are waiting to be adopted.
No, visitors cannot bring their pets to the park. We must be strict in this respect, as this can indeed jeopardise the safety and health of our animals and our visitors. Moreover, we do not have any kennel in which to accommodate dogs. The only exception we make is for assistance or service dogs (e.g. for visually impaired or disabled visitors).
Please contact your own vet to give your pet the best possible care
It is impossible for us to adopt animals from individuals and this for various reasons. Lack of space for example, but also racial purity or oversupply. In order to maintain a healthy animal population, animals are almost exclusively exchanged between the EAZA zoos (European Association of Zoos and Aquariums). If a person has a pet that they would rather no longer look after, they should contact an animal shelter or a pet shop for further information.
All our animals have an appropriate, well balanced diet that is strictly controlled by the veterinarian, the biologists and the caretakers. We therefore urge you not to feed our animals. Even "healthy" foodstuffs like carrots or bananas can make some animals sick and totally upset their digestive system.
We also ask you to refrain from feeding the pigeons and gulls that fly freely into our park. These animals sometimes carry diseases which could make our residents sick as well. Moreover, gulls especially can be aggressive and harass visitors on the terraces while trying to grab chips and food remains.
Still, you'd very much like to see our animals eating? Check out our daily programme: penguins, birds of prey or seals are fed at given times!
Most of the zoo animals are not pets but wild animals. To avoid accidents, we must proceed with extreme caution when handling them. While many animals do not look very dangerous, because of their strength and weight they can still cause accidents. Our caretakers are specially trained to deal with these animals and avoid direct contact as much as possible.
Find out more on the CRC (Antwerp Centre for Research and Conservation) and their activitities. This scientific cell is an important component of the Royal Zoological Society of Antwerp (KMDA in Dutch). CRC employees carry out scientific work not only in Antwerp ZOO and in Planckendael ZOO, but also 'in situ', on foreign assignments (for example the BioBrasil project, which focuses on golden-headed lion tamarins in Brazil). The CRC boasts international fame and recognition
Planckendael ZOO has two spacious car parks. Download the Planckendael ZOO plan here.
Parking 1: at the entrance - 400 places
Parking 2: on the other side of the animal park - 1600 places. A tunnel under the Leuvensesteenweg will take you safely to the entrance.
The use of the parking is paid. As a member, you can add a parking membership to your annual subscription.
Certainly, in Planckendael you can hire a stroller at the main entrance for € 4.00 a day (€ 10.00 deposit). Token available in the shop.
Download the map of Planckendael ZOO. If you are already in the park, you will find free maps near the main entrance.
No, there are no lockers in Planckendael.
Of course you can take pictures and make videos to bring home great mementos of your day out at Planckendael. Professional photographers, however, must request permission beforehand (VIP@kmda.org). In some buildings, flash photography is however prohibited in order not to disturb the animals.
Yes, going to the toilet is free.
At Planckendael ZOO we do our utmost to offer everyone an enjoyable and exciting day. On that basis, we find it important to make as many places as possible accessible for wheelchair users. With the exception of the “Tree Top Trail” and the “African village” (steep trails), all areas and paths are accessible for wheelchair users.
Yes! In Planckendael we've put wheelchairs at your disposal. You are advised to book in advance however.
Our restaurants have microwaves you can use.
You can change your baby's diper in all the toilets in the park. Check the park map for the location of the toilets.
Please consult the list of our group rates.
You dont have to pay a deposit.
If you cancel at least a week in advance by emailing groepen@kmda.org, you won't incur any costs.
No, you pay for the actual number of individuals present.
Booking your group visit is necessary if you:
If you do not want a guided tour or a group menu and you pay your tickets at the box office, it is not necessary to book your group visit. On the day of your visit, you can go to the park's ticket office.
No, we ask you to choose the same menu for the whole group.
You will find a summary of our guided tours here.
No, for a tour, you will be charged €100. We provide 1 guide for 25 persons (max) and 20 persons for the Heritage walk. If the group fails to show up, the cost of the guide will also be charged (= no-show fee).
For schools and youth groups, however, there is a reduced free. If there are 15 participating children you will be charged €30 per guide instead of €100.
A tour takes 1 hour on average.
If you are already a member and you have digital season pass, you can simply renew you membership:
You don't need to bring passport photos. We will take a digital photograph of you there and then. If you are taking a family membership, we will do the same for the family members who are present. We will then make a personal pass for them as well. You will be able to enjoy the additional benefits of the membership (discount at other parks, free admission) as soon as everyone has their own DIGITAL pass.
On the machine select the "members" button and follow the displayed procedure. Fast and simple. Please note: You can only renew your membership at the machine if nothing has changed in your family situation compared to the previous year.
New members can request their membership:
Visit our subscription service on your first visit to the ZOO or Planckendael. We will take photographs of each family member there and then. You will also pay there. There are several payment options. You will be able to take your season passes immediately. (Family members who cannot be present, can come along on their next visit to have their card made. You can also bring with you the identity card of the absent person, and we will use that photo to make the season pass.)
You can reach us by using the contact form, you can email the subscription service at abonnement@kmda.org or call them:
Antwerp ZOO: 03 202 45 63
Planckendael ZOO: 015 45 09 26
You don't need to bring passport photos. We will take a digital photograph of you there and then. If you are taking a family membership, we will do the same for the family members who are present. Family members who are not present on your first visit can pop in later or upload their passport photo via our website. We will then make a personal pass for them as well. The additional benefits of the membership (discount at other parks, free admission) are only valid on presentation of your personal Planckendael membership pass.
As a grandparent with a valid membership, you can ask for a grandchild's card at our ticket window or subscription service, and this in both Antwerp ZOO and Planckendael ZOO.
Children aged 3 and over must have their own pass. You can do this by going to the subscription service on your next visit to Planckendael ZOO or Antwerp ZOO. We will be happy to issue an additional pass then. We are now using digital cards, which means that we will take the photograph on the spot.
Please do! If you send us an email to abonnement@kmda.org with your name, subscription card number, new and old address we will update it.
Changing your address cannot be done online because we value your privacy.
If you purchase a membership from the subscription service in Antwerp ZOO or Planckendael ZOO, the cost of the day tickets is deducted when the membership is issued there. Or you can purshase your membership online:
The purchase of the membership must take place within 5 days of your visit to Antwerp ZOO or Planckendael ZOO.
The maximum number of tickets reimbursed is equal to the number of people on your membership pass. Only the tickets of people on your membership pass can be refunded.